Privacy Policy

1. Who we are

TrustedIn.uk is a UK business directory operated by Feelter Ltd. When we say "we", "us" or "our", we mean Feelter Ltd, the data controller for information collected through this website.

2. Information we collect

We may collect the following personal data:

• Account information: name, email address and password when you register for a business account.
• Business listing data: business name, address, phone number, email, website and description submitted by business owners.
• Payment information: processed securely via Stripe. We do not store card details on our servers.
• Usage data: pages visited, browser type, IP address and referring URLs, collected via server logs.
• Cookies: see our Cookie Policy for details.

3. How we use your information

• To provide and maintain the directory service.
• To process account registration and manage subscriptions.
• To display business listings publicly on the website.
• To process payments through our payment provider (Stripe).
• To communicate with you about your account or listings.
• To improve and analyse usage of our service.

4. Legal basis for processing

We process personal data under the UK GDPR on the following bases:

• Contract: processing necessary to provide the services you have signed up for.
• Legitimate interests: improving our service, preventing fraud and ensuring security.
• Consent: where you have given explicit consent, such as for marketing communications.

5. Data sharing

We do not sell your personal data. We may share data with:

• Stripe: for payment processing.
• Hosting providers: our infrastructure providers who process data on our behalf.
• Legal authorities: if required by law or to protect our rights.

6. Data retention

We retain account data for as long as your account is active. Business listing data remains published while the listing is active. You may request deletion of your data at any time by contacting us.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your personal data.
• Restrict or object to processing.
• Data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO).

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), secure password hashing and access controls.

9. Contact us

For any privacy-related enquiries, please contact us at [email protected].